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Return Policy

Mon Amie is committed to making your shopping experience a success and is offering free returns. If you are not 100% satisfied with your online purchase, we will accept returns of unworn merchandise for up to 90 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment. All online orders must be returned via the method described below.

 

PROCESSING A RETURN WITH PACKING SLIP

 

The packing slip received in your shipment includes a return form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:

 

A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B. Fill in the “RETURN DETAIL” page of your packing slip. In the items list, write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.

Return reasons are as follows:
- Size too small
- Size too big
- Overall fit issue
- Damaged / Defective
- Color faded / Discolored
- Not as pictured
- Order delayed
- Damaged in transit
- Duplicate style / shipment
- General return / Gift
- Connectivity Issues

C. Put the “RETURN DETAIL” page into the box before sealing it.
D. Seal the package.
E. Affix the return shipping label on the outside of the box.

The address is on your pre-printed label. All returns must be sent with proper documentation to:

Mon Amie
ATTN: Web Returns Department
3901 W Miller Rd Suite 100
Garland, TX 75041
(Please note that this address is for mail-in web returns only)

 

RETURNS WITHOUT PACKING SLIP

 

If you do not have your original "RETURN DETAIL" form or shipping label, you can still return your items using one of the options below:

 

USE YOUR OWN SHIPPING METHOD

 

We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Mon Amie is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our shipping address for returns is:

Mon Amie
ATTN: Web Returns Department
3901 W Miller Rd Suite 100
Garland, TX 75041
(Please note that this address is for mail-in returns only)

 

REQUEST A SHIPPING LABEL FROM ONE ELEVEN

 

If you are in need of a new prepaid return shipping label, please contact Customer Care at 855-322-6485 or service@monamiewatches.com.

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