My Cart

Close
Free Ground Shipping On All Orders!

FAQ

WHAT IS MON AMIE?

 

We call ourselves Mon Amie—it’s French for “my friend.” And our hope is to build friendships with a passionate tribe of optimists and movers and shakers (with a sense of style), and do something big, like life-changing big. With our heart on our sleeves (and wrists), we set out to create watches that not only tell a story but empower you to enact change. When you buy a Mon Amie, we invest in the cause you care about—water, health, education, food and opportunity. Wear the change you want to see in the world.


HOW IS MON AMIE PARTNERING WITH WE?

 

Mon Amie and the WE organization partner together to help you wear the change you want to see in the world. When you buy a Mon Amie watch, 5% of the proceeds will be given through the WE organization to the cause you care about—water, opportunity, education, health or food. Each watch bears a symbol representing one of five causes, and the impact your purchase makes through WE’s projects in developing communities around the world.

Thanks to WE’s Track Your Impact tool, you get a close-up look at where your donation was delivered and how your Mon Amie watch transforms a life. Enter the code on the back of your package at MonAmieWatches.com to discover where you’re making an impact.


HOW DOES TRACK YOUR IMPACT, OTHERWISE KNOWN AS TYI WORK?


Mon Amie’s Track Your Impact is powered by WE Charity, the innovative social enterprise that empowers communities around the globe. Enter the code on the hangtag of your Mon Amie product into our Track Your Impact tool to get a close-up look at where your donation will be delivered and how your Mon Amie watch is making a difference.


WHAT IS YOUR SHIPPING POLICY?


Mon Amie ships Monday through Friday excluding holidays. The shipping cut-off time is 3pm CST. Orders placed after 3pm CST will be processed the next business day. All shipping dates are pending credit card verification for in-stock merchandise. Please allow 1-2 business days for your order to process before it is shipped. Deliveries occur Monday - Friday. To learn more about our shipping methods and delivery times, please click here.


WHAT FORMS OF PAYMENT DO YOU ACCEPT?


Mon Amie accepts U.S. issued major credit cards (Visa, Discover, MasterCard, AMEX) and PayPal. If you are using a prepaid card from MasterCard or Visa, please follow the instructions provided by the card provider. For further instructions regarding your prepaid card please contact the customer service number provided by the card provider.


MY ORDER IS NOT PROCESSING. WHAT DO I DO?


If you receive an error message while placing your order, there could be a problem with the information entered. Please verify the billing address you entered at checkout. The billing name and address you entered must match your credit card statement exactly for an order to be processed. Please refer to your credit card company if the problem persists.


If you continue to face issues placing your order, please contact our Customer Care department at 888-687-8451 between 8am-7pm (CST), Monday through Friday or between 9:30am-6pm (CST) Saturday, and one of our Customer Care representatives will be glad to assist you. Please be advised that multiple unsuccessful order attempts may result in multiple credit or debit card authorizations.


Mon Amie aims to provide you with the best shopping experience possible. If you have received an error message when trying to place an order, we recommend reviewing the following explanations before attempting to place another order.


- The billing address provided does not correspond to the credit or debit card you are using.
- The security code for your card is incorrect. For Visa, MasterCard and Discover, this is the LAST 3 digits on the back of your card. For American Express, it is the 4 small digits located on the front of your card.
- The credit card used is not issued within the United States.


Each time an order is attempted, a pending authorization will be placed on your account. For unsuccessful orders, these pending authorizations usually drop off in 3-5 business days, dependent upon your bank. If you have any further questions, please contact Customer Care at 888-687-8451.


CAN I TRACK THE SHIPMENT OF MY ORDER?


Once your order is assigned a tracking number, you will receive a confirmation email with the number. If you have not received this email within 1-2 business days of placing your order, please contact our Customer Care department with your order confirmation number to obtain your tracking number.


CAN I CHANGE OR CANCEL MY ORDER?


Mon Amie is unable to change or cancel any orders once they have been placed due to expedient processing time at our warehouse. We recommend verifying all of your information before proceeding with your order.


HOW DO I RETURN AN ITEM FROM MY ORDER?


Mon Amie is committed to making your shopping experience a success and offers free returns. If you are not 100% satisfied with your purchase, we will accept returns of unworn merchandise for up to 90 days from purchase for a full refund. Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.


Please enclose your packing slip and use your prepaid shipping label to send your purchase back for return. If you have lost your Mon Amie label or packing slip, please call Customer Care at 888-687-8451. Please visit our Return Policy page for more information.


Please be advised that we are unable to process exchanges. If you wish to make an exchange, please follow the instructions to return your order and place a new order.

 

WHERE CAN I FIND INSTRUCTIONS ON HOW TO USE MY WATCH?

 

Date Setting

1. Pull the crown out to position 2.
2. Turn the crown either clockwise or counter-clockwise and set the date for the previous day. The direction that moves the date varies on different watch models.

 

Time Setting

1. Pull crown out to position 3.
2. Turn counter-clockwise to advance the time and continue until the day changes to the present day.
3. Set to the correct time.
4. Push crown back to position 1.

 

WHERE CAN I FIND INFORMATION ABOUT MY WATCH’S WARRANTY?


Mon Amie aims to provide you with high quality products and service. Your Mon Amie watch comes with a 2-year limited warranty that protects against defects in material or workmanship. To see if your Mon Amie watch qualifies for warranty service, please visit our Warranty Information page for more information.


HOW DO I GET MY WATCH REPAIRED?


Should your watch need warranty or non-warranty service, please click here to start the repair process. For more information about our watch warranty and service, please visit our Warranty Information page.

HOW CAN I ORDER REPLACEMENT BANDS FOR MY WATCH?


Customers located in the U.S. can order a replacement leather strap by contacting Customer Care at 888-687-8451. Orders must be placed with a U.S. issued credit or debit card. Please have your watch’s style number ready (located on the back of your watch) so our representatives can assist you. Once the order is placed, please allow 7-10 business days for the strap to arrive. You can then take your watch and strap to a local reputable jeweler to have it installed.


WE CHARITY FREQUENTLY ASKED QUESTIONS

WHAT IS WE?

WE is a family of organizations making doing good, doable. WE Charity empowers domestic and international change. ME to WE is a social enterprise that creates socially conscious products and experiences to help support the charity. And WE Day fills stadiums around the world with the greatest celebration of social good.


IS WE THE SAME AS ME TO WE?

ME to WE is part of the WE family of organizations. As a social enterprise, ME to WE creates socially conscious products and experiences to empower people to change the world through their everyday choices. 


HOW IS MON AMIE PARTNERING WITH WE?

Mon Amie and the WE organization partner together to help you wear the change you want to see in the world. When you buy a Mon Amie watch, 5% of the proceeds will be given through the WE organization to the cause you care about—water, opportunity, education, health or food. Each watch bears a symbol representing one of five causes, and the impact your purchase makes through WE’s projects in developing communities around the world.


Thanks to WE’s Track Your Impact tool, you get a close-up look at where your donation was delivered and how your Mon Amie watch transforms a life. Enter the code on the back of your package at MonAmieWatches.com to discover where you’re making an impact.


HOW DOES MY WATCH PURCHASE MAKE AN IMPACT?

When you buy a Mon Amie, we invest in the causes you care about—water, opportunity, education, health or food. These impacts are delivered through ME to WE’s charity partner to help people build stable, thriving communities that give them the power and dignity to support themselves.


Each watch bears an icon representing one of the five causes:


Education: When you buy a Mon Amie Education watch, you’re giving school supplies for an entire classroom. When children are educated, they are armed with the courage and self-confidence to better themselves and their families, their communities and the next generation. They learn how to prevent illness and improve overall health, build and maintain infrastructure, manage personal and professional relationships, understand and advocate for basic rights and secure a livelihood.


Water: When you buy a Mon Amie Water watch, you’re helping provide access to clean water for a family for two weeks. Improving access to clean water is one of the most crucial and quickest ways to lift a community out of poverty. It reduces illness, allows girls to go to school instead of bearing the responsibility of fetching their family’s water and leads to better agriculture and access to food.


Health: When you buy a Mon Amie Health watch, you’re providing prenatal care for one woman. Families who have access to health care can run farms, keep their families fed and their children in school. They can pull themselves out of the grip of chronic illness, and eventually out of poverty.


Food: When you buy a Mon Amie Food watch, you’re providing school lunches for two months for one child. You’re helping to ensure that students learn about healthy food, best farming practices and that they have access to healthy meals during their school day. You’re also helping provide families with better access to nutritious food and surplus food to sell, empowering them to earn a living and stay healthy.


Opportunity: When you buy a Mon Amie Opportunity watch, you’re giving financial literacy training for 10 women. Children can only attend school if their parents have the financial means and time to invest in their education and basic health. Your impact helps teach parents, often mothers, skills such as raising livestock to help them generate income, accrue savings and ensure sustainability.

Join Our Tribe

Sign up to receive our email communications and latest offers!

My Cart

Subtotal: $0.00

Your cart is currently empty.